If you have a question about The Call Portal call tracking that we havenÃ¢â‚¬â„¢t answered below, please feel free to contact us.
What is call tracking?
The Call Portal lets you assign a unique phone number to each of your advertising campaigns so you can track in real time the effectiveness of each of your campaigns.
How does The Call Portal work?
Whenever you create a new campaign, you can instantly obtain a new tracking phone number which you forward to your main phone number. When someone responds to your campaign and dials that tracking phone number, The Call Portal seamlessly forwards that call to your main number, so you can answer it like you usually do. In addition to forwarding the call to you, The Call Portal also gathers statistics which can help you maximize the effectiveness of your campaign. These statistics are always updated in real time, so you can check them online whenever you wish.
The Call Portal does not require any special training, equipment, or up-front investment.
Who needs call tracking?
Any business that utilizes online or offline advertising as a means to acquire phone call based sales leads can benefit from phone call tracking. In many verticals such as Dentistry, Law, Mortgage and Insurance, call tracking is absolutely essential because advertiser competition has driven the cost per click so high that the business must be able to justify paying such high costs per click. By tracking the calls generated, the costs to generate those calls, the number of customers generated by those calls, and the average sale per customer, businesses can know whether or not the typical cost to get a new customer is less than what the typical customer is worth to that business.
The only way to make a rational decision on the value of a click (web visitor) is by knowing beforehand the expectation of a conversion.
Why is call tracking so important?
The answer to this question lies in the successful business personÃ¢â‚¬â„¢s axiom of Ã¢â‚¬Å“Doing more of what is right and doing less of what is wrong.Ã¢â‚¬Â If you knew which of your actions lhave led to most success, wouldnÃ¢â‚¬â„¢t you want to do more of the same? Call tracking identifies the strengths and weaknesses of your online campaigns in a complete and holistic manner.
How long does it take to get a phone number?
Tracking Phone numbers are always available and ready for immediate use.
Do you have toll-free numbers available?
Yes! 888, 877, and 866 toll-free numbers are instantly available.
How many phone numbers can I have in one account?
With The Call Portal, you can track as many numbers as your business needs or wants. There is a very small monthly fee for each phone number you add.
What do I need to look out for in selecting a good call tracking vendor?
Almost all call tracking providers utilize a Tier-1 carrier to carry the voice calls over the network. So the quality of the calls is the same from one vendor to another. However, it is important to have a good User Interface which delivers actionable information in a clear, concise manner. Also, make sure it can record voice messages, and that the system will send a text message (with a link to the recording) whenever you miss a call and the caller leaves a voicemail for you.
If I have multiple clients, can I create a separate login for each client?
Yes, clients on the Business plan are able to create separate accounts for each company they work with. This allows a firm that manages marketing for multiple clients to offer separate, private logins for each client.
How many destination phone numbers can I have in my account?
You can have as many destination phone numbers as youÃ¢â‚¬â„¢d like. You can choose to route each tracking number to a different destination number, or you can choose to route multiple tracking numbers to the same destination number. The Call Portal gives you maximum flexibility to customize call tracking to your needs, or the needs of your customers.